If a new subscription plan is not right for you, you can get your money back. Ask within 14 days of paying, and ForecastCity refunds the full amount. This guide shows which payments are refunded, how to ask and how the money comes back to you.
Example: you pay for a 12-month subscription plan on 3 March. You can ask for a refund until the end of 17 March.
Which payments are refunded?
ForecastCity refunds the full amount you paid in two cases. In both cases, you ask within 14 days of the payment.
A new subscription plan of one month or longer. This means a subscription plan you bought yourself, not an automatic renewal. Each account can get this refund once.
An automatic renewal of a 6-month or 12-month subscription plan. This refund is for a renewal you did not want, for example when you forgot to cancel it in PayPal.
You have until the end of the 14th day after the payment, weekends included. For a payment on 10 June, you can ask until the end of 24 June.
What is not refunded?
An automatic renewal of a monthly or 3-month subscription plan. You can cancel these renewals at any time.
A subscription plan shorter than one month.
A new subscription plan on an account that has already had this refund once.
A request that arrives after the 14 days.
A payment you disputed: a chargeback with your bank, or a dispute or claim in PayPal.
The payments of an account that was closed for breaking the Terms of Use, for example an account shared with other people.
Cancelling stops the renewal, not the payment
Cancelling the automatic renewal stops the next payment. Your subscription plan stays active until the end of the period you paid for. Cancelling sends no money back. If the refund rules on this page cover your payment, ask the support team for the refund as well.
Only PayPal payments renew automatically. A crypto payment covers one period and never renews. The steps to cancel a PayPal renewal are in Ways to pay: PayPal, crypto and cards.
Ask for a refund
Write to the support team. In the Web App, use the chat button in the bottom-right corner. You can also send an email to [email protected].
Give the email address of your ForecastCity account, and the date and amount of the payment. You find the date and the amount under Payment History on the Billing & Subscriptions page.
If you paid with crypto, also give the address of your USDT wallet and its network.
The support team checks your request against the rules on this page. The answer comes in the chat or by email.
How does the money come back?
PayPal: the refund goes back to the PayPal account you paid from. Your PayPal activity shows the refund.
Crypto: the refund is sent in USDT to the wallet address you gave. The refund is the amount in US dollars that ForecastCity received.
When a payment is refunded, the subscription time that payment bought ends.
Good to know
Never send your password or a card number to the support team. A refund or a payment question never needs them.
The refund rules on this page are part of section 6 of the Terms of Use. If the consumer law of your country gives you more, that law applies.
If something went wrong with a payment
PayPal charged you after you cancelled the renewal: write to the support team with the date you cancelled and the date of the payment.
You were charged twice for the same subscription plan: write to the support team at once, with both payments from Payment History.